changeTerms of service
Read the exchange steps, payment requirements and exception process before creating an order.
Service provider
ChangeSpark is operated by Changespark Ltd.. Contact [email protected] for support. The company contact address appears below and on the Contact page.
Exchange process
You send the selected asset to the service’s payment address, and the service arranges the output transfer after receipt is confirmed. ChangeSpark is not a DEX or a non-custodial bridge. No recovery phrase or private key is required.
Rates and fees
The calculator displays a preview. When an order is created, the conversion rate, service fee, outgoing network charge and receiving amount are saved. Payment confirmation does not recalculate that amount. Your sending wallet may charge a separate withdrawal fee.
Addresses and payment network
Provide a receiving address compatible with the selected asset and network. A format check does not establish ownership or guarantee recovery. Pay the exact amount using the asset, network and address saved on your order.
Payment window and completion
The payment window is 60 minutes. An unpaid order then expires. Processing begins after payment receipt is confirmed. Completed indicates the output transfer has been marked as sent; receiving-network confirmation and wallet display can take additional time.
Payment exceptions and reviews
Late, incomplete, excess and wrong-network payments need support review. A payment can also be paused for an AML check. Keep the CS order ID and transfer receipt. A refund or recovery is not automatic; the Payment reviews & refunds page describes the process.
Availability and support
Network confirmations, payment checks, pricing services and operational issues can affect an exchange. New orders may be paused while existing order pages remain accessible. Contact our 24/7 support team for unresolved payments before creating a second payment.