changePrivacy policy
How ChangeSpark uses information to process exchanges and answer support requests.
Operator and contact
This service is operated by Changespark Ltd.. The contact address is Office 302, Changespark Ltd., Lophitis Business Center I, 249, 28th October Street, 3035, Limassol, Cyprus. Privacy requests can be sent to [email protected].
Information used for an exchange
An order records the selected assets and networks, amounts, public wallet addresses, timestamps and status history. An email address or Telegram username is not required to create an order. Technical request data is used to protect the service from abuse.
Processing and providers
Order data is stored on the service server. Relevant order details are sent to the private Telegram operations chat so authorized participants can process the exchange. CoinGecko supplies asset prices without receiving your wallet address in the price request. Hosting and network providers process the requests needed to deliver the website.
Sessions and private order links
The website uses a session cookie for request protection. Your browser’s session storage keeps the private order access token so the status page can reload. The private link grants access to the order: keep it confidential and give support the CS order ID instead.
Support messages
The Tawk.to widget loads on website pages to provide support. Tawk.to processes chat messages, technical visitor information and its own browser storage under its privacy policy. You can also contact [email protected] by email.
Retention
Completed and expired order personal data is subject to a configured 90-day cleanup period. Cleanup occurs when the service handles requests. Unresolved, processing and AML-review orders remain available for resolution. Completed-order accounting fields may be retained after addresses and access tokens are removed.
Questions and requests
Email [email protected] for questions about your information or to request access, correction or deletion. Include the relevant order ID where needed. Data needed to resolve an active payment or meet applicable obligations may need to be retained.