changePayment reviews & refunds
How ChangeSpark handles late, incomplete, excess and wrong-network payments.
Ask for a payment review
Contact [email protected] or live chat with your CS order ID. Explain the issue and provide the transfer receipt if available. Support first checks whether the payment arrived, which network was used and the current state of the order.
Underpayments and overpayments
Payments that differ from the order amount need individual review. Support will explain the proposed next step after checking the actual transfer. Do not assume the output will change automatically or send an extra payment without support instructions.
Late or expired payments
An unpaid order expires after 60 minutes. A late transfer may still reach the payment address. Contact support before sending again; expiry does not automatically return funds or prove a transfer failed.
Wrong asset or network
Recovery depends on the particular asset, network and access to the destination. It can be technically impossible. Support will assess what can be done and explain any proposed recovery or network costs before a further transfer.
AML review
A payment can be held for further review. Use your CS order ID to contact support, which will explain any information required and the next step. A review is not an automatic completion or refund.
A proposed refund
If a refund is available, support will confirm the return asset, network, amount, destination requirements and any network cost. The time needed depends on the payment review and network. Blockchain transfers that have already been sent cannot simply be cancelled.